Process Mapping

Who is this for?

Nurses and other healthcare professionals who have little to no experience in data analytics, however grow into data analytics tasks and roles. Beginner level.


In this short skills-verified course, you will learn to create professional and accurate process maps using the software, Lucidchart. Process maps in data analytics projects refer to visual representations of a series of steps or activities that are taken to achieve a specific goal or outcome. These maps provide a detailed overview of the different stages involved in the process, as well as decision points potentially associated with a step. This skill will help you support teams to make informed decisions about how best to optimize a workflow and improve efficiency.

Note: You will sign up for a free Lucidchart account to complete the activities. You require a low intermediate level of comfort with new online tools to be successful in using Lucidchart.


Explore more healthcare informatics skills-verified courses in our program pathway: Quality Improvement In Healthcare Data Analytics.



Module 1: Getting Started

Module 2: Parts of a Process Map

Creating a Process Map

Choosing Chart Format

Lucidchart to Create Flow Charts

Patient Journey Map

Module 3: Final Graded Activity


Learner Benefits

Analyze data from various sources
Identify inefficiencies, bottlenecks, and opportunities for streamlining workflows
Create a flowchart utilizing procedure mapping symbols with the appropriate resources and tools
Using process mapping to improve patient care and resource optimization

Frequently Asked Questions

  • When does the skills-verified course start?

    Self-paced and hybrid courses start on the day you receive your log-in (typically 48 hours after registration).
  • How much time is required of me?

    These skills-verified courses typically require between 5-7 hours in length.
  • How am I evaluated?

    There are a few different graded activities and a final graded activity that will be marked.
  • Will this skills-verified course get me a job?

    They are a great way to differentiate yourself when searching for a job. The digital badge can be added to social platforms and resumes to demonstrate your skills. TALENT works closely with learners to guide and advise on learner's career journeys.

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