Customer Relationship Management (CRM)

Learn the fundamentals of customer relationship management (CRM) to prepare for the Salesforce Administrator certification exam and for the jobs of the future.

Related Skills

Customer (CX) Design

// Customer Relationship Management (CRM)

As the largest of all software markets, CRM revenues are expected to reach over $80 million by 2025. The skills shortage resulting from this massive increase in demand means there’s a 4:1 job-to-qualified-candidate ratio requiring Salesforce CRM skills and credentials. TALENT gets you on your way to becoming a certified Salesforce Administrator.

Microcredentials: a big amount of learning in a small amount of time

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Salesforce CRM Fundamentals

  • Self-Paced
  • 3-month access
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Salesforce CRM Fundamentals

  • Hybrid
  • 3-month access
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Salesforce CRM Fundamentals

  • Facilitator-Led
  • 6 weeks
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TALENT has developed three instructional offerings to accommodate your unique learning styles and life commitments.

Self-Paced

$99
3 months/self-paced
  • Access to course material
  • Digital Badge
  • Customer Success Manager Support

Hybrid

$189
3 months/self-paced
All features in Self-Paced
Plus
  • Industry Networking
  • Bookable facilitator Office Hours*

Facilitator-Led

$399
6 weeks/8-10 hours per week
All features in Hybrid
Plus
  • Facilitator instructed classes
  • In-class networking and collaboration
  • Employment partner events

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Industries Seeking This Skill

Energy

Solar, wind, natural gas, nuclear, bioenergy, and hydro-electric. Ontario’s energy industry is powered by the planet and filled with potential.

Advanced Manufacturing

From automotive design to large-scale processing plants, Ontario is home to some of the world's most cutting-edge advanced manufacturing.

Healthcare

Never before has a sector been so critical as healthcare during the pandemic. Challenging, rewarding, and always in high demand, careers in healthcare are second to none.

Job Market

Canada's labour force is undergoing a digital transformation while also recovering from a pandemic-induced economic slowdown. In these remarkable times, there are a range of opportunities to innovate, grow, and prepare for the high-growth jobs of tomorrow.

THE CRM JOBS OF TOMORROW

Information systems Analysts and consultants
Information systems analysts and consultants analyze and test systems requirements, develop and implement information systems development plans, policies and procedures, and provide advice on a wide range of information systems issues. They are employed in information technology consulting firms and in information technology units throughout the public and private sectors, or they may be self-employed.
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job market
Business Development Manager
Business development officers and marketing researchers and consultants conduct research, formulate policies and manage programs to stimulate industrial and commercial business investment or tourism in urban and rural areas, or to promote commercial or industrial products and services. They are employed by government departments, international organizations, marketing firms and business associations or may be self-employed.
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job market

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