Customer Experience (CX) Design

Learn CX design and appliation to perfect customer experience in this digital economy

$199.00 Self-Paced

Who is this for?

The Customer Experience Design skills-verified course is designed for individuals who wish to acquire the skills required to design and implement Customer Experience (CX) and Customer Success strategies. It is highly relevant to a broad cross section of individuals that increasingly rely upon customer data, insights and strategies to effectively perform their role.

OVERVIEW

Learners will develop the best practice knowledge and understanding of CX principles and Customer Success Management (CSM) methodologies, the role these play in different business contexts, and how to optimize customer value for particular customer segments. Learners will develop CX journeys to meet customer value in the context of broader business goals.

Partners

COURSE OUTLINE

Instructional Offerings

TALENT has developed three instructional offerings to accommodate your unique learning styles and life commitments.

Self-Paced

$199.00

Self-paced over 3 months

Facilitator-Led

$499.00

8-10 hours over 6 weeks

All features in Hybrid

Plus

Learner Benefits

Best practices of CX principles

Customer Success Management (CSM) methodologies

Role of CX in different buiness context

Optimize customer value

Develop CX journeys

Develop a customer success strategy

Frequently Asked Questions

When does the skills-verified course start?

Self-paced and hybrid courses start on the day you receive your log-in (typically 48 hours after registration).
How much time is required of me?

They typically require between 8 and 10 hours a week of course work. For Facilitator- led, there is one hour a week of on-line instruction from the facilitator.
Do I have to show up for class?

Attendance during facilitated time is highly recommended as it provides the most value with time to learn from industry experts, network with classmates, and deeper understanding of content. However, attendance is not mandatory and all sessions are recorded and posted afterwards.
How am I evaluated?

There are weekly multiple choice questions that will guide your learning progress then learners are given a final assignment where they will apply their learning to a practical assignment. A facilitator will evaluate the final assignment and award a digital badge if the final assignement is completed successfully.
How long is the skills-verified course?

Typically 6 weeks long with 6-8 hours a week of course work. Self-paced and hybrid learners have the flexibility to complete over three months at their own pace.
Will this skills-verified course get me a job?

They are a great way to differentiate yourself when searching for a job. The digital badge can be added to social platforms and resumes to demonstrate your skills. TALENT works closely with learners to guide and advise on learner's career journeys.
Is there any financial assistance?

We never want finances to be a reason why learners can't improve their skills and gain meaningful employment. If you have any questions about financial assistance, please reach out to us directly (info@ontariotechtalent.ca).