The Customer Experience Design microcredential is designed for individuals who wish to acquire the skills required to design and implement Customer Experience (CX) and Customer Success strategies. This course is highly relevant to a broad cross section of individuals that increasingly rely upon customer data, insights and strategies to effectively perform their role.
Learners will develop the best practice knowledge and understanding of CX principles and Customer Success Management (CSM) methodologies, the role these play in different business contexts, and how to optimize customer value for particular customer segments. Learners will develop CX journeys to meet customer value in the context of broader business goals.
Upon successful completion of this microcredential, you will be awarded TALENT’s Digital Badge to enable you to effectively articulate this skill to employers.
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